Career Opportunities

Position Overview:

As a Veterinary Receptionist at Green Trails Animal Clinic, you will be the first point of contact for our clients and their pets, playing a crucial role in creating a warm and welcoming environment.  You will provide exceptional customer service, manage appointments, handle administrative tasks, and assist the veterinary team in ensuring smooth clinic operations. Our team prides itself on providing high quality care for our clients and their pets. 

Key Responsibilities:

1. Client Communication:

   • Greet clients and pets in a friendly and professional manner, ensuring a positive first impression.
   • Answer phone calls and respond to inquiries regarding services, appointments, medication, and general pet care.
   • Schedule, confirm, and reschedule appointments for patients, including follow-ups and reminders.
   • Provide clients with instructions for pre-visit and post-visit care as needed.
   • Assist in managing email and other forms of communication, ensuring all inquiries are addressed promptly.

2. Administrative Duties:

   • Manage patient records by updating and maintaining accurate information in the clinic's management system.
   • Process payments, including billing for services rendered and selling of pet products or medications.
   • Handle insurance claims, if applicable.
   • Maintain a clean, organized reception area.

3. Customer Service:

   • Ensure excellent client satisfaction by addressing concerns or complaints in a compassionate and efficient manner.
   • Follow up with clients regarding test results, medication refills, or care instructions as directed by the veterinarian.
   • Provide general information on pet care, upcoming appointments, and clinic policies.

4. Collaboration and Teamwork:

   • Work closely with veterinary technicians and doctors to ensure efficient patient flow.
   • Assist with preparing patient charts and records for upcoming appointments and treatments

Qualifications:

• Education: High school diploma or equivalent required. Some post-secondary education in animal care, business administration, or related fields is a plus.
• Experience: Prior experience in a veterinary clinic or medical office is preferred but not required.
• Skills:
  • Strong communication and interpersonal skills to interact effectively with clients, pets, and staff.
  • Excellent organizational and multitasking abilities.
  • Proficient with office software (e.g., Microsoft Office) and veterinary management software (experience with Cornerstone is a plus).
  • Ability to work in a fast-paced, team-oriented environment.
  • Compassionate, empathetic attitude toward animals and their owners.
• Additional Requirements:
  • Ability to handle stressful situations calmly and professionally.
  • Some light lifting (up to 25 lbs) and the ability to stand for long periods may be required.
  • Flexible availability, including evenings or weekends, as clinic hours dictate.

Benefits:

• Competitive pay
• Paid time off (vacation, sick leave)
• Employee discounts on pet care and products
• Continuing education opportunities
• A supportive, pet-friendly work environment

Job Summary: We are seeking a compassionate and dedicated Veterinary Assistant to join our team. The ideal candidate will support veterinarians and veterinary technicians in providing high-quality care to our patients. The Veterinary Assistant will be responsible for a variety of tasks, including animal care, client communication, and assisting with medical procedures. We are a growing team and we stress open communication and a friendly environment. We value the connections that we form with our clients and their pets and we are looking for the right person to join our amazing team!

Key Responsibilities:

• Animal Care:

  • Assist in the care and handling of animals, ensuring their comfort and safety.
  • Feed, water, and exercise animals as directed.
  • Monitor the health and behavior of animals and report any concerns to the veterinary team.

• Medical Assistance:

  • Prepare animals for examinations and procedures.
  • Assist veterinarians and technicians during exams, treatments, and surgeries.
  • Administer medications and treatments as directed by the veterinarian.
  • Perform basic laboratory tests, such as blood draws and urine analysis.
  • Fill prescriptions as directed

• Client Communication:

  • Greet clients and their pets, providing a friendly and professional atmosphere.
  • Educate clients on basic animal care, preventive health measures, and postoperative care.
  • Answer phone calls, schedule appointments, and follow up with clients regarding their pets’ health and appointments.

• Facility Maintenance:

  • Maintain a clean and sanitary environment in the clinic, including examination rooms, kennels, and waiting areas.
  • Sterilize instruments and equipment.
  • Restock supplies and ensure that all areas of the clinic are well-maintained and organized.

• Record Keeping:

  • Update and maintain patient records with accurate information.
  • Assist with inventory management including receiving and stocking supplies.

Qualifications:

• High school diploma or equivalent.
• Prior experience working with animals, preferably in a veterinary setting.
• Strong communication and interpersonal skills.
• Ability to handle animals safely and compassionately.
• Basic understanding of animal behavior and medical terminology.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Physical ability to lift and restrain animals of various sizes.
• Willingness to work Saturdays as needed.

Preferred Qualifications:

• Certification as a Veterinary Assistant (e.g., AVA, CVA).
• Experience with Cornerstone is a plus

Working Conditions:

• The role involves working in a veterinary clinic environment with potential exposure to infectious diseases, bites, and scratches.
• Requires standing for extended periods, lifting heavy animals, and working in a noisy environment.